So we had to corral the horse again to figure out a plan B. Along with the staff, we decided we would reward him when he didn't bite instead of punishing for biting. So if he made it until lunch without biting he would get two m&ms as a treat. Go all day without biting and he would get two more m&ms when mommy and daddy came to pick him up.
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Although it didn't seem so simple, this example illustrates the simple idea of shaping behavior through the carrot or the stick. When you reward the behavior you want to see, you less frequently see the behavior you don't want. Unfortunately, we oftentimes neglect to reward "good" behavior and instead, only give people attention when there has been a negative occurrence.
In reading Leadership and the One Minute Manager by Blanchard, Zigarmi and Zigarmi, the authors advocate for praising to shape behavior and self-direction instead of "reprimands". In their model of Sitautional Leadership, reprimands should only be used "with competent subordinates who have lost interest in a task....Reprimands do not teach skills, but are only effective in getting good performers back in line when they've developed a poor attitude toward their work."
So, its almost always better to "provide support and encouragement, and if necessary, direction" instead of whipping out that stick.
When you have pulled out your stick when you should have used the carrot?
There is at least one Red Sage staff member that would look at M&M's as the punishment...of course, there is also at least one Red Sage staff member that can be bribed with M&M's, too...
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